"It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to Change" - Darwin
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GOLF |   - LEAN and LEARNING| TPM |KANBAN  

Customer Result: Criterion 6


What the organisation is achieving in relation to its external customers.


6a. Perception Measures (the customers´┐Ż perception of the organisation´┐Żs products, services and customer relationship.)
  -Derived through Customer survey , vendor ratings,complaints and complements etc.

6b. Performance indicator (internal measures )
  -Measurements used to understand, predict and improve the performance of the organisation and to predict perceptions of its external customer.

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