|GOLF | - LEAN and LEARNING| TPM |KANBAN|
Customer Result: Criterion 6
What the organisation is achieving in relation to its external customers.
6a. Perception Measures (the customers� perception of the organisation�s products, services and customer relationship.)
-Derived through Customer survey , vendor ratings,complaints and complements etc.
6b. Performance indicator (internal measures )
-Measurements used to understand, predict and improve the performance of the organisation and to predict perceptions of its external customer.